The SPRK CMS license extends to the following maintenance and technical support issues which are directly related to our customer's implementation of the SPRK CMS software.

SPRK Maintenance and Technical Support includes:

SPRK Maintenance

• Ability to deal with server, operating system, security or domain (DNS) related issues which impact on the functionality of SPRK and the attached website(s)
• Endeavour to resolve any identified issues within a 48hr period from the moment the fault is identified

Technical Support

To be available to our customers between 8.30am and 5.30pm, Monday to Friday (not including public holidays) to receive calls and respond to emails which relate to our customer's implementation of SPRK CMS. Support enquiries extend to:

• Using and operating the customers implementation of SPRK CMS
• Helping our customers with login/security issues
• Assisting our customers define new requirements and pulling together a specification leading to updates and developments, allowing their implementation of SPRK CMS to adapt to changes in their business or website activities

Extended Technical Support
e.g. 24hr and/or weekend on-call Technical Support and/or 24 hour turnaround, must be arranged separately from the included, standard SPRK CMS Technical Support detailed above.